Elizzarda Crypto Casino - Official site for Slots and Games with crypto.

KYC Policy

The Company adheres to Know Your Customer (KYC) principles aimed at preventing financial crimes and money laundering through client identification and due diligence. The Company reserves the right to request any documents related to KYC at any time, as deemed necessary to verify the identity and location of users on https://elizzardacasino.com/. We reserve the right to limit access to services, payments, or withdrawals until the user's identity has been properly verified or for any other reason at our discretion within the applicable legal framework.

We employ a risk-based approach, conducting rigorous checks and continuous monitoring of all clients, users, and transactions. In accordance with anti-money laundering requirements, we carry out a three-tiered verification process depending on the level of risk, type of transaction, and client profile:

SDD — Simplified Due Diligence, applied when transaction risk is exceptionally low and does not exceed established thresholds.
CDD — Customer Due Diligence, the standard verification and identification procedure used in most cases.
EDD — Enhanced Due Diligence, used for high-risk clients, large transactions, or specific cases.

Additionally, when a user’s cumulative deposit amount exceeds EUR 5,000, requests any withdrawal on https://elizzardacasino.com/, or attempts or completes a suspicious transaction, the full KYC process becomes mandatory.

During this process, the user must provide basic personal information and upload:

A copy of a government-issued photo ID (both sides may be required depending on the type of document);
A selfie holding the ID;
A recent bank statement or utility bill.

KYC Process Guidelines

Identity Verification

Presence of a signature;
Country of origin must not be listed among the following restricted countries:
- Union of the Comoros
- All countries on the FATF blacklist
Full name must match the client’s registered name;
Document expiration date must not be within the next 3 months;
Document holder must be over 18 years of age.

Proof of Address

A recent bank statement or utility bill;
Country of residence must not be listed among the following restricted countries:
- Union of the Comoros
- All countries on the FATF blacklist
Full name must match the client’s name and identification document;
Document issue date must be within the last 3 months.

Selfie Verification

The holder must match the individual in the provided ID;
The identification document must correspond to the one in Section 1, with matching photo and document number.

KYC Process Notes

If the KYC process fails, the reason is recorded, and a support ticket is created in the system. The ticket is assigned to the user based on their login information.

Upon receiving all correct documents, the account is approved.

Privacy Policy

This document outlines the Privacy Policy of Elizzarda Casino, which governs https://elizzardacasino.com’s approach to handling your personal data obtained through your registration on the Elizzarda Casino platform, as well as your use of websites hosted at https://elizzardacasino.com and other pages and sites related to the Elizzarda Casino brand, including mobile and tablet applications owned and/or controlled by us, or through any other interactions with you. We are committed to protecting the personal data you provide and ensuring its use, storage, and disclosure in compliance with the Data Protection Act and this Privacy Policy.

Website Use Terms

By using the website, you agree to comply with the terms of this Privacy Policy. https://elizzardacasino.com reserves the right to periodically review and amend this policy by posting updates on the website. Such changes take effect immediately upon publication. By continuing to use the website after any updates are posted, you confirm your acceptance of these changes. This Privacy Policy does not apply to websites linked to https://elizzardacasino.com that are not under the control of https://elizzardacasino.com.

Personal Data

The personal data collected by https://elizzardacasino.com includes the following information:

First and last name;
Email address;
Personal preferences;
Date of birth;
Country of citizenship;
Postal address;
Identification number;
Government-issued identification document;
Location data;
Device information;
IP address.

The Company collects or may collect this information, including through:

Account registration data entry;
Client interactions.

Purposes of Data Collection

https://elizzardacasino.com is a licensed online platform that collects personal data only through lawful and proper means, respecting clients' interests, for the following purposes:

Client identity verification;
Subscription to https://elizzardacasino.com promotional messages;
Processing registration applications on https://elizzardacasino.com or its controlled subdomains;
Providing services to participants and improving service quality;
Verifying participant identity to ensure security and fulfill our legal obligations;
Managing participant accounts;
Enhancing website or mobile app usability and personalizing information, services, and products to meet your needs, including market research and promotional activities;
Informing you via email, phone, or SMS about our products and services that may be of interest to you;
Aggregating participant data through demographic profiling and statistical analysis of our database for potential and existing interested parties to improve https://elizzardacasino.com’s commercial activities;
Responding to your inquiries, comments, and requests;
Determining participant tax obligations for goods and services tax and other applicable taxes;
Fulfilling contractual and statutory obligations of https://elizzardacasino.com;
Taking necessary action if https://elizzardacasino.com has grounds to believe any illegal activity or serious misconduct is associated with its functions or activities;
Establishing, asserting, or contesting any claims;
Processing job applications.

If you do not provide the requested personal data to https://elizzardacasino.com, we cannot guarantee that we will be able to process your membership application, grant you access to our services, or respond to your inquiry or complaint.

By using https://elizzardacasino.com, registering as a participant, or otherwise providing your personal data to https://elizzardacasino.com, you consent to the collection, use, processing, and possible disclosure of your personal data for the purposes and on the grounds described in this Privacy Policy.

Direct Marketing and Opt-Out

We may periodically use your personal data to send you notifications (via email, phone, regular mail, or SMS) about products, services, or promotional offers that https://elizzardacasino.com believes may interest you or be beneficial to you. If you no longer wish to receive any marketing or promotional materials from https://elizzardacasino.com, you may send a request to info@elizzarda.com, and we will make every effort to fulfill it promptly.

We may also contact you periodically regarding the management of your account on https://elizzardacasino.com. These messages may be sent using the various contact details you provided upon registering as a participant. This does not affect your choice regarding receipt or non-receipt of direct marketing messages.

Management of Personal Data

https://elizzardacasino.com commits to taking all reasonable steps to ensure the accuracy of the personal data collected, used, and disclosed, as well as its secure storage, allowing access only to authorized personnel. We retain personal data as outlined in this Privacy Policy for the duration of your use of our services or the period required to fulfill the purposes for which the data was collected, facilitate access to services, resolve disputes, ensure legal protection, conduct audits, achieve legitimate business goals, fulfill agreements, and comply with applicable laws.

https://elizzardacasino.com will delete or fully anonymize stored personal data if it is no longer required for the purposes outlined in this Privacy Policy, including our legal or operational obligations.

Data Protection

You acknowledge and agree that data transmission over the Internet is not completely secure. Consequently, https://elizzardacasino.com does not guarantee the protection of information you transmit to us. You do so at your own risk. Nevertheless, https://elizzardacasino.com commits to implementing adequate measures to protect the personal data received from you against unauthorized use, loss, alteration, disclosure, and unauthorized access, including password-protected systems and databases and information security protocols (SSL). By using our services or providing us with your personal data, you consent to our sending electronic messages concerning security, privacy, and administrative matters related to these services.

https://elizzardacasino.com’s employees, agents, and contractors are required to maintain the confidentiality of participants' personal data and adhere to business ethics. Information posted on bulletin boards or social media (e.g., Facebook, Twitter, chats) is considered public. https://elizzardacasino.com cannot guarantee the protection of such publicly disclosed information.

We take significant measures to prevent children from using our services, rejecting information they use to register accounts from which betting can be conducted. However, the ultimate responsibility for controlling children’s online activities lies with parents or guardians, who may use appropriate filtering software for this purpose.

When you finish your session on the website, remember to log out of your account, especially if you share your computer with others. You are responsible for the security of the computer, mobile device, or phone you use to access the website and agree to control access to it.

Finally, you bear sole responsibility for keeping your username, password, and account information confidential. Exercise caution when using the Internet and our website.

Access to Personal Data

You can review the personal data collected by https://elizzardacasino.com on the website under the "Settings" section or by sending a message to info@elizzarda.com. We will provide you with access to your personal data in the requested format within a reasonable time frame where possible. If we refuse your request or cannot provide access in the requested format, we will strive to accommodate your needs through alternative means. We are not obligated to grant access to personal data in circumstances outlined in this Privacy Policy, particularly if doing so would unreasonably impact another person’s privacy. Should we deny your request for the reasons stated, we will send you a notification explaining the refusal, its reasons, and the options available for appeal.

Deletion of Personal Data

You may request the deletion of your personal data if https://elizzardacasino.com no longer has a lawful basis for its processing and storage. We cannot guarantee this right if https://elizzardacasino.com is unable to fulfill such a request due to a legal obligation to continue retaining your data. You may request the deletion of your personal data by emailing info@elizzarda.com.

Contact Information

If you have questions or complaints regarding the processing of your personal data, need access to it, or wish to make corrections, please send us a message at info@elizzarda.com or visit the support chat to communicate with our customer service team.

Data Transfer to Other Countries

The information we process may be transferred, processed, and stored anywhere in the world, including, but not limited to, countries where data protection laws may differ from those of the country in which you reside. We make every effort to protect your data in compliance with applicable legal requirements.

Legal Basis for Processing

Under the EU General Data Protection Regulation (GDPR), https://elizzardacasino.com processes your personal data on the following legal bases:

Performance of Contract: https://elizzardacasino.com processes your personal data to fulfill the terms of the contract established with you, our client.
Legitimate Interest: https://elizzardacasino.com processes your personal data to pursue its legitimate interests, provided these interests do not override your rights and interests.
Consent: In certain instances, https://elizzardacasino.com requires your consent to process your personal data.
Legal Obligation: https://elizzardacasino.com has the right to process your personal data to fulfill its legal obligations.

Supervisory Authority

If you are located within the European Economic Area and believe that our processing of your personal data violates applicable laws, you have the right to submit a complaint to the relevant supervisory authority.

Privacy Policy Updates

As previously stated, https://elizzardacasino.com reserves the right to periodically review, amend, and update this Privacy Policy to reflect current practices and obligations. We publish the latest version of the Privacy Policy on https://elizzardacasino.com, with changes taking effect upon publication. We strongly recommend that you regularly review this document to stay informed about the terms outlined herein.

Anti-Money Laundering Policy (AML Policy)

(Anti-Money Laundering and Counter-Terrorist Financing Statement)

Company Business Model

Elizzarda Casino is licensed and regulated by the government of the Republic of Cyprus. Elizzarda Casino has completed all necessary checks and holds a legal right to conduct gambling activities, including hosting various games of chance. In its global operations, Elizzarda Casino has implemented compliance measures tailored to its services and products to prevent and detect illicit activities on the platform. These measures include client verification and transaction monitoring controls.

Company Statement

Elizzarda Casino is not a financial institution under the applicable laws of the Republic of Cyprus and is therefore not subject to the laws and regulations applicable to certain financial institutions, money transfer systems, or virtual asset service providers. However, under the 2016 AML/CFT Regulation applicable in the Republic of Cyprus, Elizzarda Casino explicitly prohibits and rejects the use of Elizzarda Casino products for any illegal activities, including money laundering, terrorist financing, or sanctions violations, in compliance with national anti-money laundering (AML) laws, regulations, and standards. Elizzarda Casino actively monitors established standards introduced by the Financial Action Task Force (FATF) and certain professional gambling associations, and operates within the regulatory framework of the Cyprus Gaming Control Commission.

Elizzarda Casino is committed to following global best practices to safeguard its products from being used for illegal purposes. These practices include:

Adopting written policies, procedures, and control measures aimed at preventing money laundering, terrorist financing, and sanctions violations;
Designating a compliance officer, where required, to oversee the implementation of policies, procedures, and controls;
Providing relevant training and guidance to employees;
Conducting independent audits, monitoring, and maintaining policies, procedures, and controls.

Definitions

The following definitions describe key terms commonly used in the industry:

Money Laundering: The process of concealing the origins of illegally obtained money. This process generally includes three stages: placement, layering, and integration.

Placement: Introducing illicit proceeds into traditional financial institutions through deposits or other channels.
Layering: Separating criminal proceeds from their source by complex financial transactions, such as converting cash into traveler’s checks, money orders, wire transfers, letters of credit, stocks, bonds, or asset purchases.
Integration: Using seemingly legitimate transactions to disguise illicit proceeds, allowing the laundered funds to re-enter the financial system and be used in everyday activities.

Suspicious Activity: Actions taken by a user or third party where there are indications that participants in a transaction may have fraudulent or illegal intent.
Sanctions: Measures taken by the international community to prohibit or restrict activities of sanctioned entities. Sanctions are applied, for example:
- To encourage a target country or regime to change its behavior;
- To exert pressure on a target country to meet established objectives;
- As a coercive tool when international peace and security are threatened, and diplomatic efforts have been unsuccessful;
- To prevent and suppress terrorist financing or terrorist acts.

Governance and Oversight

Elizzarda Casino has appointed a Chief Compliance Officer (CCO) responsible for coordinating the implementation of the AML policy and anti-money laundering program. The CCO’s duties also include developing anti-money laundering initiatives, engaging with other stakeholders to update AML policies, assessing new regulatory requirements, and investigating suspicious or unusual activity. Elizzarda Casino also conducts regular AML training for its employees.

Know Your Customer (KYC) Policy and Transaction Monitoring

Elizzarda Casino applies appropriate client verification and ongoing monitoring measures as required by law.

Responsible Gaming

https://elizzardacasino.com is committed to providing excellent and entertaining gaming experiences while recognizing its responsibility to prevent gambling-related issues. We encourage all players to consider the following guidelines and avoid irresponsible play:

Play for fun, not as a way to earn income.
Do not attempt to recover your losses.
Set limits for yourself.
Do not allow gambling to interfere with your daily responsibilities.
Never gamble if you cannot afford the losses.
Take regular breaks.

Self-Assessment Questions

Answer the following questions. If most of your answers are "YES," we advise you to take measures to prevent gambling from negatively impacting your life:

Does gambling affect your work?
Has gambling caused disputes with family or friends?
Do you often return to try to recover your losses?
Have you had to borrow money to gamble?
Do you consider gambling as a source of income?
Do you find it challenging to limit your gambling activities?

What to Do

Below are reputable organizations that support individuals facing gambling issues and are available for contact anytime:

Gamblers Anonymous
Gambling Therapy
GamCare

How We Can Help

We encourage any players concerned about their gambling behavior to take a break by temporarily blocking their account. Self-exclusion will block your account for a minimum of 6 months, and you will no longer receive promotional material.

Contact our experienced support team at any time to request this assistance, and they will guide you through the process. A 7-day cooling-off period is also available. We recommend reaching out to any other gambling sites where you hold accounts and requesting self-exclusion there as well.

Underage Gambling

Players must be of legal age according to their jurisdiction (18 years or older) to gamble on the site. They are responsible for observing age restrictions in their country and for verifying their eligibility when creating an account on the site. We also recommend parents take the following measures:

Set passwords on your computer, mobile device, and/or tablet.
Do not leave the device unattended while logged into your account.
Ensure that account and credit card information are inaccessible to children.
Do not save passwords on your computer; record them securely in a place that children cannot access.
Install filtering software (e.g., Net Nanny) to prevent minors from accessing inappropriate sites.

Terms and Conditions

1. Introduction

These Terms and Conditions, along with the documents referenced below (the "Terms"), govern your use of this website (the "Website") and associated services (the "Service").

You should carefully read these Terms, as they contain essential information regarding your rights and obligations when using the Website, forming a legally binding agreement between you, our client ("Client"), and us. By using this Website and/or accessing the Service, whether as a guest or a registered user with an account ("Account"), you agree to abide by these Terms, including any updates that may be published from time to time. If you do not accept these Terms, you should refrain from using the Service and the Website.

The Service is owned by ELIZZARDA LIMITED, a limited liability company registered at Nikis, 1, Anthoupoli 2350, Nicosia, Cyprus, with company registration number HE 465505.

2. General Provisions

We reserve the right to revise and amend the Terms (including any referenced documents) at any time. You should periodically visit this page to review the Terms. Amendments are effective and binding immediately upon being posted on this Website. If you disagree with any changes, you must immediately cease using the Service. Your continued use of the Website following such postings will indicate your acceptance of the revised Terms. All bets not settled before the changes take effect will be subject to the previous Terms.

3. Your Obligations

By accessing the Website and using the Service, you confirm that:

3.1. You are at least 18 years old, or you have reached the age of majority as required by the laws of your jurisdiction where gambling is permitted. We reserve the right to request age verification documents at any time.
3.2. You are legally capable of entering into a binding agreement with us. If you lack legal capacity, you are prohibited from accessing the Website or using the Service.
3.3. You are a resident of a jurisdiction where gambling is permitted. You are not a resident of a country where online gambling access is prohibited. You bear sole responsibility for compliance with laws regarding the legality of using the Service.
3.4. You may not use VPNs, proxy servers, or similar services or devices that hide or disguise your location.
3.5. You are an authorized user of the payment method you use.
3.6. You agree to make all payments to us in good faith and will not attempt to reverse any completed payments or take actions that may result in their cancellation by third parties.
3.7. By placing bets, you may lose part or all of the funds deposited in the Service per these Terms, and you bear full responsibility for this loss.
3.8. When placing bets, you shall not use information obtained in violation of the laws of the country where you were located at the time of placing the bet.
3.9. You are not acting on behalf of another party or for commercial purposes, but solely on your behalf as an individual.
3.10. You shall not attempt to manipulate the markets or elements of the Service in bad faith or in any manner that may negatively impact the integrity of the Service.
3.11. You shall always act in good faith towards us, the Service, and all games conducted using the Service.
3.12. Neither you, nor your employees, agents, or family members are registered as affiliates in our affiliate program.

4. Limited Use

4.1. You must not use the Service:

4.1.1. If you are under 18 years old (or if the age of majority in your jurisdiction is higher) or if you are not legally entitled to enter into binding agreements with us.
4.1.2. If you reside in a country where access to gambling over the Internet is prohibited.
4.1.3. If you are a resident of or accessing the Website from any of the following countries: All countries on the FATF blacklist.
4.1.4. To collect nicknames, email addresses, or other information about other Clients by any means (such as spam or unauthorized emails).
4.1.5. To disrupt or negatively impact the activities of other Clients or the operation of the Service in general.
4.1.6. To promote unauthorized commercial advertisements, affiliate links, or other forms of service offers that may be removed without notice.
4.1.7. To use fraudulent methods or collude with other Clients to gain an unfair advantage.
4.1.8. To violate the intellectual property rights of the Company or engage in illegal activities of any kind.

4.2. You may not sell or transfer your Account to third parties, nor may you purchase an Account from a third party.

4.3. You may not transfer funds between player accounts.

4.4. We may immediately close your Account if we determine that you are misusing the Service. In certain cases, we may also pursue legal action against you.

4.5. Company employees, licensees, distributors, subsidiaries, and agents, as well as their immediate relatives, may not use the Service for real-money gaming without prior consent from the Company’s director or CEO. If such activity is detected, accounts will be immediately closed, and all bonuses and winnings will be forfeited.

5. Registration

You agree that:

5.1. We reserve the right to refuse the registration of any Account at our discretion without any obligation to provide a reason for the refusal.
5.2. Before using the Service, you must personally complete the registration form and accept these Terms. To start using the Service or to withdraw winnings, you may be required to undergo verification, including providing valid identification documents. We reserve the right to suspend betting or limit Account functions until necessary documents are received.
5.3. You must provide accurate contact information, including a valid email address (“Registered Email Address”), and keep this information updated to maintain its accuracy.
5.4. You may register only one Account with the Service. If multiple accounts are discovered, all will be closed.
5.5. We may request additional personal information or use third-party information services to verify your financial solvency and confirm your identity.

6. Your Account

6.1. Accounts can operate in multiple currencies, with all balances and transactions displayed in the currency used for the transaction.
6.2. We do not extend credit for using the Service.
6.3. We may close or suspend an Account if you fail, or we reasonably suspect that you fail, to comply with these Terms to maintain the integrity or fairness of the Service or if we have other reasonable grounds. We may not always be able to notify you in advance. If we close or suspend your Account due to non-compliance with these Terms, we may cancel and/or freeze any of your bets and withhold funds in your Account (including deposits).
6.4. We reserve the right to close or suspend any Account without prior notice and return all funds. Contractual obligations that have arisen will be honored.
6.5. We reserve the right to refuse, limit, cancel, or restrict any bet at any time for any reason, including any bet we believe was placed fraudulently to circumvent our betting limits and/or system rules.
6.6. If funds are mistakenly credited to your account, they remain our property, and once we are aware of the error, we will notify you, and the amount will be deducted from your Account.
6.7. If, for any reason, your Account has a negative balance, you are obligated to reimburse us for that amount.
6.8. You must promptly notify us if you detect any errors regarding your Account.
6.9. Remember that the casino is a form of entertainment, and you should stop playing as soon as it ceases to be enjoyable. Never gamble with money you cannot afford to lose. If you feel you have lost control over your gambling, we offer a self-exclusion option. Simply send a request for self-exclusion to our support team from your Registered Email Address, and it will take effect within 24 hours. In this case, your Account will be locked until further notice, and you will not be able to access it.
6.10. You may not transfer, sell, or pledge your Account to another person. This includes transferring any assets of any kind, including, but not limited to, ownership of accounts, winnings, deposits, bets, rights, and/or claims related to such assets.
6.11. If you wish to close your Account, please email our support team from your Registered Email Address through the links provided on the Website.

7. Deposits

7.1. All deposits must be made using a payment method registered in your name. Any deposits made in another currency will be converted using the daily exchange rate or at the current rate of our bank or payment processor, and the corresponding amount will be credited to your account.
7.2. Fees and charges may apply to client deposits and withdrawals. In most cases, we absorb transaction fees for deposits to your Account. You are responsible for fees that may arise when making a deposit.
7.3. The Company is not a financial institution and uses third-party electronic payment processors to process payments.
7.4. You agree to fully pay all fees and charges due to us or to payment providers. You agree not to reverse your deposits, and in the event of a reversal, to reimburse us for such unpaid deposits, including any costs we incur in collecting your deposit.

8. Withdrawals

8.1. You may withdraw any unused and cleared funds from your gaming account by submitting a withdrawal request per our withdrawal terms.
8.2. No withdrawal fees apply if the deposit has been wagered at least once.
8.3. We reserve the right to request identification or other documents to verify identity before approving withdrawals.

9. Payment Transactions and Processors

9.1. You are solely responsible for payment of all amounts due to us. You must make all payments in good faith and must not attempt to reverse any payment made.
9.2. We reserve the right to use third-party electronic payment processors to process payments.

10. Errors

10.1. In the event of an error or failure in our system, all games are deemed invalid.

11. Game Rules, Refunds, and Cancellations

11.1. The winner of an event is determined on the day of its conclusion.
11.2. All results are considered final after 72 hours.

12. Communication and Notifications

12.1. All communications and notifications must be sent through the support form on the Website.
12.2. We may contact you at your Registered Email Address or post notifications on the Website.

13. Force Majeure

We are not liable for any delays or failures in the operation of the Service due to circumstances beyond our control (force majeure), such as natural disasters, telecommunications interruptions, etc.

14. Liability

14.1. To the extent permitted by law, we are not liable for any losses incurred by you as a result of using the Service unless caused by our fault.

15. Underage Gambling

15.1. If we become aware that you or a person you were acting on behalf of was under 18 at the time of placing bets, your Account will be locked, and all winnings will be voided.
15.2. Any non-winnings funds will be returned to you or held until you reach 18 years of age.

16. Fraud

We will pursue criminal and civil sanctions against any Client involved in fraud, dishonesty, or criminal actions.

17. Intellectual Property

17.1. Unauthorized use of our name and logo may result in legal action.
17.2. We are the sole owners of all rights to the Service, our technology, software, and business systems.

18. Your License

18.1. We grant you a limited, non-exclusive, non-transferable license to access the Service for personal use.
18.2. You may not modify, transfer, sell, reproduce, or exploit the Service and/or its content without our permission.

19. Your Conduct and Security

19.1. We prohibit the publication of content or participation in activities deemed illegal or inappropriate.
19.2. We may immediately close your Account if you violate conduct rules.

20. Links to Other Websites

We are not responsible for the content of third-party websites that may be linked to on the Website.

21. Complaints

21.1. If you have complaints or questions regarding these Terms, contact our support team.
21.2. We are not liable for any losses related to responding to complaints.

22. Assignment

You may not transfer your rights or obligations under these Terms without our consent.

23. Severability

If any provision of these Terms is deemed invalid, the remaining provisions will remain in effect.

24. Breach of Terms

We may suspend or close your Account if you breach these Terms.

25. General Provisions

25.1. Duration of Agreement: These Terms remain in effect as long as you use the Service.
25.2. Gender: Words in the masculine form include the feminine and neuter, and vice versa.
25.3. Waiver of Rights: Our failure to enforce any provision does not constitute a waiver of the right to enforce it in the future.
25.4. Acknowledgment: By using the Service, you confirm that you have read and understood these Terms.
25.5. Language: In case of discrepancies between versions of these Terms in different languages, the English version shall prevail.
25.6. Entire Agreement: These Terms constitute the entire agreement between you and us regarding your use of the Service.